Flagship discipline · AIX

AI Experience is the new UX.

Most teams still design for the pre-AI era: command and execute, approve every step. When an agent surfaces a hundred decisions a day, that's how a program loses its users. We design the working relationship between your people and your agents.

The discipline

Five agent-UX patterns we design for.

Interactive mock · press Run

Five agent-UX patterns

Pattern 1 of 5: Intent preview. The agent shows what it plans before it acts.
Prior-auth assistant
#PA-4471
Start prior auth for the specialty script on file.
Before I act, here’s exactly what I plan to do.
Intent · preview
GoalAssess eligibility vs. formulary policy
Will doRetrieve policy → check criteria → draft
Won’t doNo final approval without your review
Preview planProceed

Progressive delegation

Autonomy is earned.

Agents take on more as they demonstrate reliability. How much they're trusted with, and when, is both a UX pattern and a governance decision.

Suggest

Agent proposes; a person does every step.

Level 01

Assist

Agent drafts and acts; a person approves each.

Level 02

Act with review

Agent acts autonomously; a person reviews exceptions.

Current

Act

Full autonomy on proven, low-risk work.

Earned next

Designed against validation fatigue

Route attention by confidence.

Sample the low-risk, surface only what's novel, and reserve your people's judgment for what actually needs it.

High confidence

0.90–1.00

Sampled · spot-checked

Medium confidence

0.70–0.90

Surfaced if novel

Low confidence

< 0.70

Routed to a human

The showpiece

Watch an agent earn its autonomy.

Interactive mock · press Run
AIX · agent runIdle
Interactive agent trace — press Run the agent to start.
  1. 01Intent preview
  2. 02Tool-use disclosure
  3. 03Planning visibility
  4. 04Confidence + override
  5. 05Audit & verification
Agent record#PA-0427

Prior authorization · specialty medication

Idle · ready to run

Press Run the agent to watch it work through the five AIX patterns — with a human in the loop.

Guardrails · activeObservability · onProvenance · verifiedHIPAA-grade

Let's talk

See the agent trace your people would actually use.

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